Online Shopping FAQ's
- Are all of your parts listed in the catalog?
- How can I get comfortable with providing my credit card information?
- What happens when I checkout and pay?
- Can I send my family member or friend to pick up my order?
- Can I use my friend's credit card or PayPal account to pay for my order?
- Can I have my order shipped to my home?
- How can I cancel my on-line order if I've already paid?
- What is the return policy for on-line orders?
- What if I the part(s) that is pictured or described does not exactly match the part(s) that are being replaced?
- What if I do not see my needed part listed on-line?
Are all of your parts listed in the catalog?
Most fitment parts (parts particular to a specific year, make and model) are listed. At this time, we have only a few non-fitment stocking units listed. That means that oils, chemicals, waxes and accessories are not yet fully-represented on the site. Further, to avoid clutter and speed up the site, parts which are currently out of stock are not listed.
How can I get comfortable with providing my credit card information?
Salvo Auto Parts does not retain credit card numbers. We have contracted with Authorize.Net Payment Gateway, which ?provides the complex infrastructure and security necessary to ensure secure, fast and reliable transactions.? Alternatively, we accept PayPal, so you can shop with confidence from your home, smart phone or tablet.
What happens when I checkout and pay?
Once payment is received via PayPal or credit card, your order is automatically sent to the chosen pickup store. You will receive an email confirming your order and directing ?before going to the store, please wait to receive your store pickup notification e-mail.? Once your parts have been picked and set aside, you will receive a subsequent email informing that the order is ready for in-store pickup. Simply bring your ID, payment credit card (if applicable) and a printout of your pickup notification email during normal business hours.
Can I send my family member or friend to pick up my order?
Unfortunately, not. The person who orders and pays on-line will need to be present to pick up the order.
Can I use my friend's credit card or PayPal account to pay for my order?
No. In order to avoid fraud, the registered customer placing the order must be the payer.
Can I have my order shipped to my home?
At this time, we do not offer home delivery. We offer in-store pick-up at our nine Baltimore-area locations.
How can I cancel my on-line order if I've already paid?
Send an e-mail to email@example.com and your payment will be refunded, provided the order has not been picked up.
What is the return policy for on-line orders?
Parts may be returned to any Salvo Auto Parts location. Be sure to bring your blue and white receipt that you received at pick up. Some parts may not be returned once installed. Return Policy
What if I the part(s) that is pictured or described does not exactly match the part(s) that are being replaced?
Sometimes the aftermarket part is not identical to the original equipment, yet will do the job. If you suspect that the part will not, then it is best to consult with one of our knowledgeable counter people.
What if I do not see my needed part listed on-line?
It may be a glitch in our licensed catalog software, or it may be that we do not currently have your part in stock. In many situations like this, we can provide a quote on price and availability. You can either call your nearby store, or send a quote request to firstname.lastname@example.org.